We hope you love every order from Kishmi. At Kishmi, we strive to provide quality skincare products and a smooth shopping experience. If something isn't quite right with your order, please review our return and refund policy below.
You may request a return within 7 days from the date of delivery, subject to the eligibility conditions outlined in this policy. Requests made after 7 days may not be accepted, except for products received damaged, defective, incorrect, or expired, subject to applicable law and verification.
The product must be unused and, where applicable, unopened, in its original packaging, with all included accessories and labels intact.
You must provide the original invoice, order confirmation, or order ID.
Opened or used skincare and personal-care products are generally non-returnable for change-of-mind requests, for hygiene and safety reasons.
Custom-made products and other items identified as non-returnable are not eligible for return, except where required by applicable law or in cases of incorrect, damaged, defective, or expired products.
Open your order from My Account → Orders and click Request Return on the relevant item, if this option is available. Alternatively, email us at [email protected] with your order ID, product details, and reason for the return.
Please wait for instructions from our support team before shipping any product back.
Once we receive and inspect your returned product, we aim to notify you of the outcome within 2 business days.
Approved refunds will be initiated to your original payment method within 5–7 business days after approval, subject to payment provider processing times.
For Cash-on-Delivery orders, approved refunds will be processed to your verified bank account after the necessary verification.
The time taken for the refund to reflect in your account may vary depending on your bank or payment provider.
If your order arrives damaged, defective, incorrect, or expired, please email us at [email protected] within 48 hours of delivery, where possible.
Please provide your order ID and clear photographs of the product, packaging, and shipping label, where applicable. For missing products or empty packages, an unboxing video may help us investigate your claim.
After reviewing your request, we will arrange an appropriate resolution, which may include a replacement or full refund. For approved claims involving an issue attributable to us, we will provide return instructions without charging you return shipping costs.
You may request cancellation at any time before your order is dispatched by contacting us at [email protected].
Once your order has been dispatched, cancellation may no longer be possible. In such cases, you may contact our support team to determine whether the order qualifies for a return under this policy.
Refunds for successfully cancelled prepaid orders will be processed to the original payment method.
KAYEASE GLOBAL SOLUTIONS LLP
Jaipur, Rajasthan, India
Email: [email protected]
Phone: +91 9549801666
This policy is subject to applicable consumer protection laws and does not limit any rights available to customers under those laws.